Help & Customer Support
We are here to help. Reach out with any questions, technical issues, or account inquiries.
Support Hours
Monday to Saturday · 8:00 AM – 8:00 PM CST
Average Response Time
Under 24 hours
Need to delete your account or data?
In compliance with Apple and Google Play guidelines, you can delete your account and all data directly within the app (Settings > Delete Account) or by contacting our support desk.
Send Us a Message
Common Support Questions
How do I grant camera permissions?
On iOS: Open Settings > Folioop > Camera and toggle on. On Android: Open Settings > Apps > Folioop > Permissions > Camera and select "Allow while using the app".
Why did a receipt fail to scan accurately?
Ensure adequate lighting and hold the receipt relatively flat. For thermal receipts with faint ink, Gemini AI will evaluate visual layout to recover missing numbers.
How do I restore my Pro subscription on a new phone?
Open Folioop, tap Settings > Pro Subscription, and select "Restore Purchases". Your active store subscription will sync automatically.
How can I export reports to Excel or PDF?
From the main screen, choose your desired date range and tap "Export". You can download a spreadsheet (.xlsx) or an audit-ready PDF with attached receipt photos.